RETURN AND EXCHANGE POLICY

With the desire to ensure customers’ benefits and improve service quality, customers can return or exchange goods for the most comfort and satisfaction at Nha Xinh.

1. CASES AVAILABLE FOR RETURN AND EXCHANGE

• The product cannot be brought into the house (narrow stairs, narrow doors, …)
• Insufficient quantity, insufficient set as specified in the order
• The product is defective or not substandard.

2. CASES THAT CAN NOT BE REFUNDED OR EXCHANGED

• The products that are used, unclean, old, or damaged.
• Insufficient invoices and vouchers.
• Promotional products.

3. TIME AND PROCEDURES FOR EXCHANGE AND RETURN

Time allowed to exchange or return goods: Within 3 days from the date of delivery, before the invoice is issued.

Exchange and return procedures:

• When you have a request to exchange or return goods, please contact the Nha Xinh showroom where the transaction was made or via hotline: 1800 7200.
• Nha Xinh bears the cost of exchange and return services.