Warranty policy

Nha Xinh guarantees that the products will be warranted under the following conditions:

• Nha Xinh’s products are warranted for one year for technical defects during production or installation.
• Customers should not attempt to repair the product themselves. Instead, contact Nha Xinh immediately through the hotline: 1800 7200.
• If the customer has any further questions or requests, please contact Nha Xinh for guidance and problem-solving service.

The product will not be warranted if:

• The customer repairs the product themselves without any contact with Nha Xinh.
• The product is not used in accordance with the warranty book (given when you buy the product), causing scratches, dents, dirt, or discoloration.
• The product is deformed due to abnormal external conditions (too humid, too dry, termites, or due to the impact of electrical equipment, chemicals, or solvents used by customers).
• The product’s warranty has expired.
• The product does not have Nha Xinh’s warranty card.